In today’s highly competitive luxury lifestyle market, providing a top-notch customer experience is just as important as the products and services a company offers. RH, a leading curator of design, taste, and style, understands this well. With a vision to go beyond curating and selling products, RH aims to conceptualize and sell spaces by building an ecosystem that elevates and establishes the brand as a global thought leader, taste-maker, and placemaker.

The Importance of Customer Engagement

According to Salesforce’s State of the Connected Customer report, 80% of customers believe that the experience a company provides is just as important as its products and services. This finding highlights the significance of focusing on customer engagement to drive business growth. RH recognizes this and has partnered with Salesforce to enhance its personalized customer experiences.

Leveraging CRM for Brand Evolution

CRM plays a pivotal role in RH’s brand evolution journey. By leveraging Salesforce’s suite of products, including Marketing Cloud, Sales Cloud, and Service Cloud, RH can personalize interactions with its customers across various channels, providing tailored messages and customized experiences. This enables RH to establish a 360-degree view of every customer, empowering the brand to scale and service its global customer base effectively.

Personalized Marketing with Salesforce Marketing Cloud

With Salesforce Marketing Cloud, RH can deliver personalized marketing messages and campaigns to its current and potential customers. By harnessing the power of data and automation, RH can create tailored experiences that resonate with individual customers, driving engagement and loyalty. The Marketing Cloud enables RH to reach customers across multiple channels, ensuring consistent and personalized interactions wherever they are.

Sales Enablement with Salesforce Sales Cloud

Salesforce Sales Cloud equips RH’s sales teams with the tools they need to engage customers effectively. By having a 360-degree view of each customer, sales representatives can understand their preferences, purchase history, and interactions with the brand. This knowledge enables them to provide personalized recommendations, build stronger relationships, and close deals more efficiently.

Exceptional Customer Service with Salesforce Service Cloud

RH’s commitment to personalized customer experiences extends to its customer service operations. With Salesforce Service Cloud, RH can provide exceptional support to its customers, ensuring their needs are met promptly and efficiently. Service Cloud enables RH to streamline customer service processes, automate workflows, and provide self-service options, enhancing the overall customer experience.

Data and Integration Strategy with MuleSoft

RH understands the importance of a robust data and integration strategy to deliver seamless customer experiences. MuleSoft, a Salesforce company, plays a key role in RH’s data integration efforts. By automating workflows, tasks, and processes across RH’s systems, MuleSoft enables efficient data sharing and integration, ensuring a unified view of customer information across the organization.

Gaining Insights with Tableau

To make informed business decisions, RH relies on data analytics and insights. Tableau, a leading analytics platform, empowers RH teams with the ability to analyze customer data, understand buying patterns, and identify trends. This deeper understanding of customers’ preferences and behaviors enables RH to make strategic decisions that drive business growth.

Rapid App Development with Heroku

Heroku, Salesforce’s integrated and centralized platform, makes it easy for RH to build apps quickly. By leveraging Heroku’s capabilities, RH can develop custom applications that enhance the customer experience and meet specific business requirements. Heroku’s flexibility and scalability ensure that RH can adapt and innovate as customer needs evolve.

Looking Ahead: AI + Data + CRM

The future of business lies in the convergence of AI, data, and CRM. As RH continues to enhance its personalized customer experiences, embracing AI-driven insights and leveraging the power of data will be crucial. By combining AI, data analytics, and CRM, RH can gain a deeper understanding of its customers, deliver more relevant and personalized experiences, and drive business growth.


RH’s commitment to enhancing personalized customer experiences demonstrates its understanding of the importance of customer engagement in driving business growth. By leveraging Salesforce’s suite of products, including Marketing Cloud, Sales Cloud, and Service Cloud, RH can provide tailored interactions and experiences that resonate with its customers. Additionally, MuleSoft, Tableau, and Heroku enable RH to streamline data integration, gain valuable insights, and develop innovative applications. As RH continues to evolve its brand, the integration of AI, data analytics, and CRM will further propel its success in the luxury lifestyle market.